Digital Support
We handle all inquiries digitally to ensure precise tracking of your orders. Reach out directly via email for the fastest resolution.
fresh@uvimblot.com
Support & Inquiries
Let's talk about fresh food.
Whether you need help with an existing farm-to-table delivery or want to learn more about our local Bangladesh sourcing, drop us a message.
Send a Message
Our team reviews every email and will get back to you promptly with answers about your orders or our produce.
Gulshan Headquarters
Our main logistics and quality control hub is located in the heart of Dhaka. While we operate primarily online, our corporate team operates here.
House 18, Road 27, Gulshan 1, Dhaka, Dhaka 1212, BangladeshHouse 18, Road 27, Gulshan 1, Dhaka, Dhaka 1212, Bangladesh
Rooted in Bangladesh
We partner with sustainable local farms to bring the brightest, healthiest greens right to your doorstep.
Dedicated Customer Support
Our support team is available online to assist you with your orders, delivery tracking, and product inquiries. We strive to respond to all emails within a few hours during regular business days, ensuring your fresh produce experience is seamless from farm to table.
Common Support Questions
Browse the topics below before sending your email. We might have already answered your question.
Do you deliver outside of Dhaka?
To maintain the absolute freshness of our produce, our delivery network is strictly limited to the greater Dhaka area, including Gulshan, Banani, and Dhanmondi. We harvest daily and aim to deliver within hours of packing.
How do I report a quality issue?
We stand behind the quality and freshness of our products. If you receive a damaged or unsatisfactory item, simply reply to your order confirmation email with a photo of the item on the day of delivery, and we will issue a replacement or refund.
Why is there no phone number listed?
As a digital-first market, we rely entirely on email and web forms. This allows us to keep a detailed written record of all inquiries, coordinate seamlessly with our logistics team, and resolve your questions more accurately.